People have the right to a home. Eligibility for housing is not contingent on any conditions apart from the willingness to maintain a tenancy.
Flexible support is available for as long as it is needed. Support workers have a smaller caseload which enables more intensive, personalised support for people not successfully engaged previously due to the complexity of their needs.
Housing and support are separated. Housing is not a reward for engaging with support.
Individuals have choice and control. This fully respects the choices of each person and supports their self-determination.
An active engagement approach is used. The service finds ways to engage with the person instead of the other way round.
Service is based on the person’s strengths, goals and aspirations. This recognises and emphasises the individual’s strengths and capacity for positive change, and links them with relevant services that helps them meet that.
A reduction to harm approach is used. This supports people to choose practices that reduce harm and promote recovery.