Rail Support Officer - Closed

Date posted: 02/03/2020

Closing date: 9 March, 2020 4:00 pm

Hours per week: 17.5

Salary: £22,354 - £25,234 (pro rata)

Location: Merseyside

Employment type: Part Time

Contract type: Permanent

Job Description:

An exciting opportunity has become available within the Rail Concession Team.  The vacancy forms a crucial part of Merseytravel’s capacity to monitor a broad array of Merseyrail’s obligations as defined under the Concession agreement, including service quality regimes and train performance and assist in reporting on performance of other train operators within the LCR.  We are seeking a suitably skilled, enthusiastic and driven individual to join team, to support the delivery operational improvements across the Merseyside Rail Network.

Reporting to the Rail Contract & Concession Development Manager and as part of the wider Rail Team, the successful candidate would assist in all aspects of the activities of the Rail Team, supporting the on-going management and development of local services franchises/ concessions in order to deliver the Service and Corporate objectives.

You will be required to monitor operator performance and concession obligations, arrange and record minutes of operator liaison meetings, manage Rail Service data including – updating the latest inspections and creating performance reports.  You will undertake random audits and report findings, assist in the review of all concession issues, providing technical support and respond to customer comments when required.

You must be enthusiastic, motivated, determined to deliver results and be able to work as part of a busy team, ideally possess a good knowledge of Excel and other Office applications and be able to demonstrate an analytical approach to data trends.

This role is part time and the successful candidate will work an average of 17.5 hours per week, Monday, Tuesday and alternate Wednesdays in accordance with the flexi-time scheme in operation within Mann Island, Liverpool.


Completed application forms can be sent to:  recruitment@liverpoolcityregion-ca.gov.uk


Closing Date: Monday 9 March 2020 @ 4.00pm


This information can be provided in alternative formats on request


This information can be provided in alternative formats on request