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Customer Services Officers x 3 - Closed

Date posted: 03/11/2021

Closing date: 24 November, 2021 4:00 pm

Hours per week: Please see advert

Salary: Please see advert

Location: Liverpool, Merseyside

Employment type: Please see advert

Contract type: Please see advert

Job Description:

1 X FT Customer Service Officer (Tolls) working rotating shifts

1X PT Customer Service Officer (Tolls) 17.5 hours Fixed Term until 31st Oct 2023 working rotating shifts

1X PT Customer Service Officer (Tolls) 20 hours working Mon-Fri pm

 

£19,211 – £19,858 plus shift and weekend enhancements for the rotating positions

Applications are invited from suitably qualified and experienced individuals for Customer Service Officer (Tolls) positions.

  • 2 of the positions are based on a 24 hour, 7 days a week rotating shift system.
  • 1 position is working Mon – Fri afternoons 4 hours per day.

You will be required to work in the tollbooths and on the plaza at both the Queensway and Kingsway Tunnels, classifying vehicles, taking payment from customers and offering them advice, information and general assistance.

In accordance with the usual selection criteria for the post, the successful candidates will need to be self-motivated individuals with cash handling experience and a proven track record in first line contact with the general public, in a customer driven service environment.

Good communication and numerical skills are also essential for delivering the quality customer service required by Merseytravel Customer Delivery.

The Liverpool City Region Combined Authority is committed to having a workforce that is representative of the communities we serve.  To this end, we particularly welcome applicants from Black, Asian and Minority Ethnic Backgrounds as we are under-represented by people from these communities.

Please note that due to current government restrictions surrounding COVID-19, we are only accepting applications electronically at this time.

Completed application forms can be sent to:  recruitment@liverpoolcityregion-ca.gov.uk

 

This information can be provided in alternative formats on request


Documents:

This information can be provided in alternative formats on request

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