A part-time permanent position has arisen within the Merseytravel Customer Delivery team. The post holder will deliver a range of customer services directly from a back office support environment, aimed at supplementing a multi-site customer delivery operation, performing a variety of tasks associated with the day to day administration of Mersey Tunnels Fast Tag and Concessionary Fast Tag schemes and Direct Debits in compliance with stringent BACS scheme rules and regulations. The post holder will also provide clerical support to the internal team and the wider customer delivery team in line with service area demands.
Located at Merseytravel Head Quarters, Mann Island, the post holder will be required to work a pattern covering 7 hour shifts on alternative Wednesdays and every Thursday and every Friday, between the hours of 8:00am and 6:00 pm on a flexi- time basis.
Previous experience in a customer focused service driven environment is essential as the post holder will be required to deliver an excellent standard of customer service, responding professionally to requests for information either by telephone, electronically or in writing.
Reporting to the Customer Delivery Team Leader, a strong customer focus and excellent attention to detail are essential, the post holder must demonstrate effective personal organisational skills with a flexible approach to work schedule, a “can do” attitude and commitment to deliver, with the ability to work on your own initiative as well as part of a team, responding effectively to various customer demands.
A working knowledge of the AMS/AVI system used for Fast Tag account management and BACS scheme rules is desirable. The post holder must be competent in the use of Microsoft Office products to cover associated administrative duties.
A Business Administration qualification (NVQ Level 2 or equivalent) is essential, with good communication skills, verbal and written to effectively liaise with customers and internal departments. An excellent standard of numeracy and literacy are also essential to undertake financial income reconciliation and process applications in compliance with procedural guidelines and published turnaround times.
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Application forms and further details are available from The HR Team, Liverpool City Region Combined Authority, PO Box 1976, Liverpool, L69 3HN, or by visiting our website at https://www.liverpoolcityregion-ca.gov.uk/governance/vacancies/
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